Privacy Policy

This Privacy Policy describes how your personal information is collected, used and shared when visiting or shopping at www.grupoelite.pt

When using GRUPO ELITE's website (“website”) or when placing an order through it, the user is transmitting personal data to GRUPO ELITE. For GRUPO ELITE, the privacy and protection of your personal data is very important. Indeed, GRUPO ELITE expresses its firm commitment to comply with the legislation in force at all times and with this privacy policy (“Privacy Policy”).

Each time you use this website, you will be subject to the application of the Privacy Policy and the cookies policy in force at all times, so we suggest that you read these Policies carefully to verify that you agree with the respective terms.

GRUPO ELITE's website may contain links to websites and services from other companies, which have their own privacy policies, and/or services provided by third parties installed on your device may allow access to information contained therein. We recommend that you carefully read the privacy policies of such third parties. GRUPO ELITE is not responsible for the practices or content of the privacy policies of these third parties.

GRUPO ELITE reserves the right to modify the Privacy Policy in line with new legislative and/or regulatory requirements, for security reasons or in order to adapt said policy to the instructions of the control authorities in terms of data protection.

Whenever a change is made to the Privacy Policy, the user will be informed of the changes through the website or, if justified, through a communication, and will be asked to renew their consent regarding the text of the Privacy Policy. GRUPO ELITE will not provide goods/services until the user accepts the changes to the Privacy Policy.

1 – Responsible for data processing

The person responsible for processing personal data is Panorama Surpresa – Restauração, Unipessoal, Lda, with registered office Largo de São João n2, 9500-106 Ponta Delgada, São Miguel – Azores; NIF: 510566189

The user may contact the Data Protection Officer at the following email address: eliteclubazores@gmail.com

2 - Data collected

GRUPO ELITE collects different types of personal data depending on the different purposes and dimensions of user/customer interaction with the company. In any case, we emphasize that we do not intentionally collect personal information from minors under 18 years of age. If we detect that we have involuntarily collected personal information from minors under the age of 18, we will take the necessary measures to delete the information as quickly as possible, unless we are required by applicable law to retain it.

What personal data do we collect?
The personal data processed may vary depending on the purpose, namely the following:
— Name and surname;
— E-mail address;
— Address (delivery and billing);
— Phone number;
— Date of birth;
— Tax identification number;
— IBAN;
— IP.

What are the purposes of processing personal data?

2.1 Provision of products and services

GRUPO ELITE may use your personal data when necessary to execute the contract entered into between you and GRUPO ELITE, namely, the management of online purchases regarding the purchase and payment of products by whatever means, electronic invoice issuance and duplicates, management of complaints, requests or other questions submitted to the Customer Support Service related to the products and goods purchased, provision of assisted sales services to customers in stores, follow-up and/or exchanges of orders and also, prevention of abuse and fraud in the use of data.

If you place the order as a “guest”, GRUPO ELITE will collect the following data:

— Name and surname;
— E-mail address;
— Address (delivery and billing);
— Phone number;
— Tax identification number;
— IBAN.

2.2 Development of products and services:

GRUPO ELITE may use your personal data for the development of its products and services. However, we will predominantly use aggregated data and statistical information for this purpose. GRUPO ELITE keeps track of the pages that our customers visit within the website to determine which services/products are most requested.

In this case, information is collected regarding the computer or device (including mobile devices) that you use to access it, namely your IP address, the website through which you accessed ours, the type and language of your browser, operating system, cookies, the country from which you are accessing, referring and exit pages, URL, type of platform, the number of clicks made, domain names, landing pages, pages visited and the order in which you visited them, the time spent on a given page, the date and time you accessed our website, access errors and other similar information that your browser sends us.

2.3 Communication:

GRUPO ELITE may use your personal data to communicate with you, namely, to send you news related to our products or services, or to assist you in aspects related to customer support, namely to respond and handle user requests through of customer service channels, as well as monitoring the quality of our service.

In this case, your full name, email address and telephone number are collected.

2.4 Marketing:

GRUPO ELITE may use your personal data, including purchasing and browsing behavior, for the purposes of opinion research and marketing, namely to let you know about our campaigns, promotions, new products and services, birthday offers and newsletters (if you authorize the subscription), which we will do by sending email messages (“e-mail”), through social networks or another equivalent form of electronic communication or for research purposes, namely market research. The Marketing messages that we will send you will be personalized and adapted to your preferences and personal interests in accordance with the consent given to GRUPO ELITE for their use.

Subscribing to the GRUPO ELITE Newsletter may involve the use of personal data in order to carry out personalized advertising of our products and services available to the user via email or any other electronic means or by third parties.

You can unsubscribe from the Newsletter at any time by following the information we provide in each communication.

GRUPO ELITE may use data that has been identified based on your personal and behavioral preferences, which we collect from your interactions with us, either through the website, as well as from the use of products, to send you personalized offers. In this case, the following personal data will be collected: email, name, surname, date of birth, country, language, items added to the cart, pages visited, items viewed and/or purchased. The processing of data for the purpose of preparing profiles and market studies is based on the legitimate interest of GRUPO ELITE. To this end, GRUPO ELITE considered the interests and rights of the interested parties, and the measures adopted by the person in charge to fulfill their general obligations in terms of proportionality and transparency, having concluded that:
— the impact on fundamental rights and freedoms and guarantees of persons is reduced;
— said processing can be reasonably foreseen by the interested party;
— the processing of data for the above purposes does not give rise to exclusion, discrimination, defamation or situations that jeopardize the holder's reputation and/or bargaining power.

If you consider that said treatment could generate some kind of emotional repercussion, you can exercise your right of access and/or opposition, as well as voluntarily exclude yourself without needing justification.

We inform you that you can limit this purpose by exercising your right of opposition by writing an email to eliteclubazores@gmail.com.

For GRUPO ELITE, valuing the human side of its customer relationship is fundamental. Although GRUPO ELITE uses your data to create profiles, such data processing is inserted solely for the purposes of marketing referred to above, whereby GRUPO ELITE will not make automated decisions in any case, including through the definition of profiles .

2.5 Improvement of the service available to the user:

The user's purchasing and browsing behavior data related to their purchases in physical or online stores, tastes and preferences may be used for analysis purposes, creation of user profiles, market studies, quality surveys and improvement of our interaction with the client.

 

 

3 - Access to third parties

GRUPO ELITE may subcontract other companies to provide certain services, such as payment management, delivery/collection services, customer service, tax and accounting advice, marketing or website maintenance and digital suppliers. In these cases, these third-party companies may need to access certain user information and data. GRUPO ELITE guarantees that, in such cases, these third parties will have limited access to the users' information, restricted solely to those data necessary for the execution of the contracted tasks and that a contract has been signed between the parties which regulates the protection of personal data, where these third-party companies undertake not to reveal, in any way, the data, nor to use them for purposes other than the provision of contracted services.

Likewise, GRUPO ELITE may communicate your personal data when so determined by law, within the scope of a judicial process or within the scope of investigations of suspicious activities.

4 – Storage

GRUPO ELITE stores the personal data you provide us on servers that are located in a secure environment, protected from unauthorized access, use or disclosure. When personal information (such as credit card number) is provided on the payment website, it is protected by encryption through AutoSSL.

We adopt the necessary and appropriate technical, electronic and organizational procedures to guarantee the security of your personal data and to prevent its loss, misuse or improper access.

We point out that we will only process your data for the purposes for which it was collected, under the terms set out in this Privacy Policy. We frequently review our data collection, storage and processing policies to ensure that we only collect, store and process the information that is essential for the provision or improvement of our services.

We adopt the appropriate procedures to ensure that your information is accurate, complete and current, but it is up to the user to update or correct his personal information when necessary.

Since the collection of personal data is carried out over an open network (internet), they may eventually circulate on the network without security conditions and may be viewed and/or used by unauthorized third parties for the purpose, despite having been taken appropriate security measures against accidental or unauthorized destruction and accidental loss, as well as against unauthorized access, modification or dissemination.

5 – Duration

We only keep your personal data for the time necessary to achieve the purpose for which we collect it, to respond to your needs, requests you make to us, or to comply with our legal obligations.

To determine the period for which we keep your data, we use the criteria set out below. If several criteria apply simultaneously, we will keep your personal data in accordance with the criterion that implies the conservation of your personal data for the longest period of time.

5.1 When purchasing products and services, we will keep your personal data for the duration of our commercial relationship, including any claims that may arise, as well as for a period of [10] years after the termination of such relationship, without prejudice to the fulfillment of the legal obligations of the controller;

5.2 When you contact us to ask questions, request information and clarifications, we will keep your personal data for the period of time necessary to resolve your question/provide you with the requested information and/or clarifications;

5.3 When you have consented to the sending of marketing, we will keep your personal data for as long as the determining purpose of the collection is maintained or until you cancel the subscription or ask us to delete it;

5.4 Regarding the use of cookies, we keep them as long as necessary to achieve the purposes inherent to them, as detailed in the Cookies Policy;

5.5 The period of time foreseen in the applicable legislation; or

5.6 Until the specific purpose applicable to certain data ceases to exist.

 

We may also retain some of your personal data to the extent necessary for us to comply with our legal obligations, as well as to manage or enforce our rights, namely through the use of judicial or administrative means.

In any of these situations, if there is a pending judicial or administrative offence, the data will be kept for the duration of the process and up to six months after the final and unappealable decision is handed down.

Once the aforementioned conservation periods have expired, personal data will be deleted and/or erased in an absolutely secure manner.

6 - Rights

6.1 Right to be informed:

Our customers have the right to obtain clear, transparent and comprehensible information about how GRUPO ELITE uses their personal data. It is, in fact, for this reason that we make this Privacy and Cookies Policy available to you.

6.2 Right of access:

In addition to the right to information, you can access your personal data that we process and store. In these cases, GRUPO ELITE will provide you with a copy of the personal data being processed. Furthermore, when requested by electronic means, the information will be provided in a commonly used electronic format.

6.3 Right of rectification:

You have the right to rectify your personal data if they are incorrect, out of date or if you want to complete them. To do so, contact us via eliteclubazores@gmail.com. If the user has created an account on the website, he can access and change his data at any time.

6.4 Right to Erasure / Right to be Forgotten:

You can ask us to delete your data, however, please note that this is not an absolute right, as we may have legal grounds or other legitimate interests for the retention of your personal data.

6.5 Right of opposition, including direct marketing:

You can choose to be removed from our direct marketing communications at any time, as well as object to the processing of your personal data. The easiest way is to contact us for this purpose. You may also object, at any time, to the creation of your profile and the use of your data for market research. We emphasize that GRUPO ELITE does not make automated decisions, including those based on profiles created using the data processed.

6.6 Right, at any time, to withdraw your consent to the processing of data:

You can withdraw your consent to data processing when said processing is based on your consent. Withdrawal of consent does not affect the legality of processing based on consent prior to its withdrawal.

6.7 Right to lodge a complaint with the regulatory authority:

If you consider that the processing of your personal data carried out by GRUPO ELITE violates the applicable data protection legislation, you may file a complaint with the regulatory authority. Please do not hesitate to contact us before filing any complaints.

6.8 Right to data portability:

You have the right to move, copy or transfer data from our database to another.

6.9 Right to limitation of treatment:

You have the right to request the restriction of the processing of your data in the following situations: if you contest the accuracy of the data, if the treatment is illegal and you do not want to erase your data, but only limit them, if the data is no longer necessary for GRUPO ELITE, but necessary for the customer or if he has exercised the right of opposition referred to above, during the period of time in which GRUPO ELITE analyzes whether his legitimate reasons for the treatment prevail or not over that right.

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We remind you that these rights, like any others, must be exercised reasonably and in good faith by the holder. If requests for the exercise of your rights are manifestly unfounded or excessive, for example, if you request information unjustifiably and repeatedly or abuse the right to receive information, namely by providing false or misleading information, GRUPO ELITE reserves the right to the right to charge a reasonable fee taking into account the administrative cost of providing information or not to act on your request.

7 – Warranties and warnings

The user guarantees that the personal data communicated to GRUPO ELITE are certain and exact and undertakes to notify any alteration or modification thereof and assumes sole responsibility for losses and damages caused by erroneous, inaccurate or incomplete communication of the data. The user is expressly warned that when disclosing personal data in public means of GRUPO ELITE, this information may be seen and used by third parties. GRUPO ELITE does not read any personal communication published on its customers' own web pages.

7.1 Recommended browsers to view the page correctly:

The GRUPO ELITE website is optimized for viewing in Google Chrome, Safari, Mozilla Firefox, Microsoft Edge.

7.2 Cookie Policy:

Cookies are small data files that are installed on the user's computer or any other device when visiting a website and are used to record information about your browsing in order to facilitate and make it more enjoyable. These files are stored on the user's terminal, contain anonymous data and do not damage your computer. They are used to record user preferences, such as the selected language, access data or page customization, both during navigation and on future visits.

The web server registers and stores only the information by definition usually registered by the server: the Internet Protocol Address through which the user had access to the internet; the date and duration of the user's access to the website www.grupoelite.pt ; the internet address of the website from which the user directly accessed the site www.grupoelite.pt.

The information collected on the website www.grupoelite.pt is intended to measure the number of visits to the different pages that make up this website, which will allow GRUPO ELITE to make the website www.grupoelite.pt more useful to its users.

This information is not used by GRUPO ELITE to track or collect any personally identifiable information from visitors, including by linking the IP address to the computer user's identity, nor for any other purpose than that referred to in the previous paragraph.

Under the terms of Law No. 41/2004 of 18 August, the storage of information and the possibility of accessing information stored on a user's terminal equipment (namely through cookies) are only carried out by GRUPO ELITE if the user has given your prior and express consent to the installation of cookies on your equipment.

7.2.1 Types and Functions of Cookies:

7.2.1.1 Functional:

These cookies are necessary to be able to browse the website. It also allows us to remember user preferences, namely the language selected to access our website. These cookies are managed by GRUPO ELITE and are described below:

— User identification: to identify and authenticate the user as well as to save the items added to the basket or to the favorites list. Saved only during the user's session.

— Session identification: identifies the user's requests during the session, namely the choice of country and language. Persistently saved until cookies are renewed.

— User navigation: allow identification of user navigation, such as login, first page, scroll and click zones. Saved only during the user's session.

— Protocol: allow switching between domains from non-secure (http) to secure (https) protocols. Saved only during the user's session.

7.2.1.2 Performance:

These cookies allow us to improve the functionality of our website by analyzing its usage. In some cases, it helps us to improve the speed with which navigation is carried out. Failure to accept these cookies may result in slower site navigation and without recommendations. These cookies allow us to continue to improve our website, to make shopping easier and more pleasant for the user, and to improve the marketing messages we send to our customers. These cookies are managed by authorized partners, for the use mentioned below:

— Google Analytics: service provided by Google, based in the United States, to monitor our website. In order to obtain user access information: number of times a user visits the website, dates of the first and last session, session duration, search engine and search word used to access our website, website or third party hyperlink that clicked to access Grupoelite.pt, the place in the world where you accessed the website and the device used. The configuration and storage of this cookie are predetermined by the Google service. GRUPO ELITE is not responsible for the content or accuracy of third-party websites. Cookies stored persistently until cookies are renewed.

— Hotjar: click-mapping service, provided by the company Hotjar Ltd, Level 2 based in Malta, which makes it possible to obtain information on the most clicked areas on the website and their duration. These cookies help us to understand if there is any area of ​​the website where users have greater difficulty so that we can improve navigation on our website. Cookies stored persistently until cookies are renewed.

— Salesforce: Demandware is a technology used in building cloud-based e-commerce platforms. When browsing the website, this technology may collect information through the use of information collection tools used, such as cookies and Web beacons (“Website navigation information”). Site navigation information includes standard information from your web browser (such as browser type and browser language), your Internet Protocol (IP) address, and actions taken on amaze.com (such as web pages viewed and links clicked). ).

7.2.1.3 Marketing:

— Salesforce: Demandware is a technology used in building cloud-based e-commerce platforms. When browsing the website, this technology may collect information through the use of information collection tools used, such as cookies and Web beacons (“Website navigation information”). Site navigation information includes standard information from your web browser (such as browser type and browser language), your Internet Protocol (IP) address, and actions taken on amaze.com (such as web pages viewed and links clicked). 🇧🇷

—Facebook: registration of navigation, products viewed and purchase behavior made on our website so that we can communicate with you in a personalized way and show you products and services relevant to your preferences, on the social networks facebook and Instagram. Cookies stored persistently until cookies are renewed.

— Google Adwords: registration of navigation, products viewed and purchase behavior made on our website so that we can communicate with you in a personalized way and show you products and services relevant to your preferences, in the search engine and Google partners. For more information, read Google's advertising settings: https://adssettings.google.com/authenticated. These cookies are persistently stored until they are renewed.

— Ingenious Technology: these cookies allow you to optimize marketing ad campaigns. Cookies stored persistently until cookies are renewed

In case of blocking or non-authorization for the use of cookies, no cookie will be stored on your equipment, but the proper functioning of our website is not guaranteed, and the user cannot take full advantage of the contents made available on the website, and, in with each new access to the website, you will always be asked to authorize the use of cookies.

The user has the right to withdraw consent related to this Cookies Policy at any time, eliminating the cookies stored on his computer through the configuration options of his Internet browser.
You can consult this information for the main browsers on the Internet. Internet at the following addresses:

Chrome: at https://support.google.com/chrome/answer /95647
Explorer: at https://support.microsoft.com//help/278835/how-to-delete-cookie-files-in-internet-explorer
Firefox: at https://support.mozilla.org/
Safari: at https://support.apple.com/kb/ph5042

Finally, if you wish to have greater control over the installation of cookies, you can install programs or add-ons to your browser, known as “do not track” tools, which will allow you to choose which cookies you want to allow.

Any change to this Cookies Policy will be duly publicized through a notice published on the website referring to it, and whenever there is any change, you will be asked to expressly accept the Cookies Policy in the amended version.

7.3 Right of access:

 

GRUPO ELITE may occasionally change this statement and its Privacy Policy in order to reflect the company's image and customer feedback. We encourage our customers to periodically review our Privacy Policy, in order to be up to date on how GRUPO ELITE protects their information.

7.4 Right of access:

 

GRUPO ELITE welcomes your comments regarding this Privacy Policy. If you believe that GRUPO ELITE does not comply with this statement, please contact us. We will try to evaluate your suggestion and answer you as soon as possible.

Last update: December 07, 2022